Effective Date: 6 August 2026
Healthy Joints ("Healthy Joints", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.
Healthy Joints is an Australian-developed digital health platform created through a collaboration between clinicians, researchers and healthcare professionals at Western Health, Melbourne and Victoria University, Melbourne.
This Privacy Policy explains what information we collect, how we use it, and the choices available to you.
Information We Collect
Depending on how you use Healthy Joints, we may collect:
Information you provide
- Your name and contact details
- Account information
- Age or date of birth
- Information about your musculoskeletal condition
- Exercise and progress information
- Information you choose to enter into the app
Information collected automatically
When you use Healthy Joints, we may collect:
- Device type
- Operating system
- App version
- Anonymous usage statistics
- Crash reports
- Technical information required to maintain and improve the app
We do not intentionally collect more information than is necessary to provide the services offered within Healthy Joints.
How We Use Your Information
Your information may be used to:
- Provide and improve Healthy Joints
- Personalise educational content
- Track your progress within the app
- Respond to support requests
- Improve user experience
- Monitor app performance and reliability
- Meet legal and regulatory obligations
If additional features such as clinician communication, patient-reported outcome measures, artificial intelligence, wearable integration or digital care pathways are introduced in future versions, this Privacy Policy will be updated accordingly.
Sharing Information
We do not sell your personal information.
Information may be shared only where necessary with:
- Technology providers who help operate Healthy Joints
- Healthcare providers where you have provided consent
- Government or regulatory authorities where required by law
Any third-party service providers are required to protect your information and use it only for authorised purposes.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no system can guarantee absolute security, we continually review our security practices to safeguard your information.
Data Storage
Your information may be stored securely using Australian or internationally recognised cloud service providers that comply with appropriate security standards.
Where information is stored outside Australia, reasonable steps will be taken to ensure it receives protection consistent with Australian privacy requirements.
Your Choices
You may:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your account, where applicable
- Contact us regarding privacy concerns
Some information may need to be retained where required by law.
Children's Privacy
Healthy Joints is intended for general users and is not specifically directed to children under 13 years of age without the involvement of a parent, guardian or healthcare professional.
Third-Party Services
Healthy Joints may use trusted third-party services for analytics, app performance monitoring or notifications. These providers operate under their own privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available within the app and on our website.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Healthy Joints
Email: support@healthyjoints.com.au
Website: healthyjoints.com.au
Australian Privacy
Healthy Joints is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
